Shipping Policy
🚚 Shipping Policy
Last updated: October 2025
At El Trueque, we work to ensure your orders arrive safely, quickly, and in perfect condition. Below, we explain how we manage shipments from our store.
1. Shipping Area
We currently ship to all the Canary Islands.
For shipments to the Peninsula or other areas, please contact us in advance at eltrueque23@gmail.com to inquire about availability and rates.
2. Shipping Company
Shipments are made through RMW Canarias, a courier company with experience in regional transport.
Once the order has been shipped, the customer will receive a tracking number to check the status of the shipment.
3. Delivery Times
Estimated delivery times are 7 to 10 business days, depending on the destination within the islands.
During periods of high demand or circumstances beyond our control (holidays, weather conditions, etc.), these times may be slightly extended.
4. Shipping Costs
-
Free shipping for orders over €99.
-
For orders under €99, a fixed cost of €10 will be applied for transport and handling.
5. Order Delivery
The order will be delivered to the address indicated by the customer during the purchase process.
If the customer is not present at the time of delivery, the shipping company will leave a notice or contact them to arrange a new date.
6. Receipt and Inspection of Order
We recommend checking the package at the time of delivery.
If the packaging shows visible damage or signs of tampering, indicate it on the delivery note and notify El Trueque within a maximum of 24 hours.
This will allow us to process any incident with the shipping company.
7. Returns and Withdrawal
If you wish to return a product, please consult our [Right of Withdrawal and Returns] section within the Terms and Conditions.
The return shipping costs are borne by the customer, except in case of error or defect attributable to El Trueque.
8. Contact
For any questions about your shipment, you can write to us at:
📍 El Trueque
📦 Calle Fajardo, 23 – Arrecife, Lanzarote, Canary Islands
📧 eltrueque23@gmail.com